Who we are
Our website address is: https://howtoplayourbesttennis.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
PRIVACY POLICY
Article 1: Scope
This privacy policy (hereinafter the “Policy”) applies to any person (hereinafter the “user”) who (i) accesses the website https://howtoplayourbesttennis.com (hereinafter after the “Site”), (ii) creates a Member Space on the Site, (iii) proceeds to the conclusion of a contract for the provision of services from the Site in order to benefit or have the benefit of the Services provided by the Company. It also applies to anyone who benefits from the Services as a Participant.
howtoplayourbesttennis.com as data controller, works and undertakes to protect the privacy of Users and Participants in accordance with the applicable legal requirements and in particular Regulation n°2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter “General Data Protection Protection Regulation” or “GDPR”) and Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms (known as the “Data Protection Act”), (together the “Applicable Regulations”).
The Policy thus aims in particular to inform Users as well as possible of the way in which Tennis-techniquefr processes and protects their personal data that it collects within the framework of the provision of the Site and the provision of Services to Users and Participants.
Unless otherwise defined in this Privacy Policy, terms that are defined in the Terms and Conditions shall have the same meaning in the Policy.
Article 2 – Minors
As indicated in the General Conditions of Sale (hereinafter “GTC”), Users must be over 18 years of age to be able to validly subscribe to a contract in order to benefit from the Services offered on the Site or to benefit one or more Participants.
On the other hand, the services offered by howtoplayourbesttennis.com are accessible to minor participants provided that the subscription to the services has been carried out by their legal representative or by an adult with the agreement of the said legal representative.
Article 3 – Data collected by howtoplayourbesttennis.com
3.1. The data that Users communicate to howtoplayourbesttennis.com
howtoplayourbesttennis.com processes the data that the User communicates to it via the Site and/or via the service registration form, in particular during the following operations:
- Creation, management and use of the User’s Member Space on the Site
- Subscription to Services
- During the provision of Services by howtoplayourbesttennis.com and in particular when booking courses via the site and during courses carried out by the user or the participant;
- When participating in promotional offers, contests, sponsorship operations;
- When the user contacts customer service or any other contact point of howtoplayourbesttennis.com
- The user’s payment information and/or bank information: bank details, billing data;
- Data relating to the device allowing access and use of the site: technical information concerning the characteristics and operating data of the user’s device, operator, operating system, IP address
- Data relating to course reservations and in particular the dates and characteristics of the course;
- Data relating to the language level in French and English;
- Data relating to the practice of Tennis, namely the ranking of the user and the participant, the year of the start of practice, the number of hours of weekly practice, the number of tennis matches played per year
- Whether or not to take out cancellation insurance
- Any other information directly and voluntarily provided by the user and/or the participant, and in particular the content of the e-mails or messages sent
The information that the user must provide when creating the user’s subscriber space and when completing the subscription or participation form for the Services are indicated by means of an asterisk. Without this data, it is impossible for howtoplayourbesttennis.com to process the request or provide the requested service.
3.2. Data collected using cookies
3.2.1. What are cookies?
howtoplayourbesttennis.com may use cookies depending on the preferences you have given when logging in for the first time or at any time thereafter.
Cookies are small files that are saved on the user’s computer or on any communication device used by the user (phone, tablet) when browsing the site. These files allow the exchange of status information between the site and the user’s browser. This data is likely to reveal the type of browser used, the date and time of the visit, the IP address as well as the activities carried out on the site. These data allow howtoplayourbesttennis.com to remember the user during his successive uses of the site and to record his navigation path:
in order to retain login credentials for the member area;
to improve security, quality of services and navigation on the site;
for purposes of audience measurement, analysis and statistics;
in order to send and display targeted advertisements.
3.2.2. What types of cookies are used on the site?
Tennis-Technique.fr uses the following categories of cookies on its Site:
Strictly necessary cookies:
These cookies are essential to allow you to browse the site and use its features. Without these cookies, the services you have requested, such as the storage of your login data and the functionalities related to your member space cannot be provided. These cookies also remember the choices you make, such as the country from which you visit our site. They can thus be used to offer you an experience more suited to your choices and to make your visits more pleasant and personalized (language of the site in particular and display of the pages of the site adapted to your device).
For this type of cookies, your consent is not required.
Google Analytics audience measurement cookies :
The site also uses Google Analytics to monitor the performance of the site and allow howtoplayourbesttennis.com to optimize your online experience. These cookies collect information about how users use the site in order to gather information such as how often users visit the site, the pages they visit and the other sites they visited before get to the site. The information we obtain through Google Analytics is used for the sole purpose of improving the site and the services offered. If you do not want Google Analytics to track your activities across websites, please visit http://tools.google.com/dlpage/gaoptout.
3.2.3. How to configure the deposit of cookies?
The prior consent of the user is required before any reading or deposit of cookies not strictly necessary for the operation of the site, namely on this site to audience measurement cookies.
In accordance with the CNIL’s recommendation on the subject, howtoplayourbesttennis.com collects the user’s consent by means of an accessible platform, during his first navigation on the site and at any time thanks to a blue button entitled ” Privacy “
This platform allows the user:
directly accept the deposit of all types of cookies; or
to directly refuse the deposit of all types of cookies for which consent is mandatory;
Article 4 – Use of user and participant data
As data controller, howtoplayourbesttennis.com collects the personal data of users and participants in a lawful and fair manner and respecting their rights.
The information collected by Tennis-Technique.fr, including personal data, is used for the following purposes:
Manage the procedure for creating the user’s member space and manage said space;
Conclude the contract with howtoplayourbesttennis.com and provide the services offered to the user and the participant;
Process payments, manage invoicing and accounting;
Manage the user’s subscription to newsletters and commercial prospecting messages from howtoplayourbesttennis.com ;
Manage the participation of users and participants in promotions, contests, sponsorships organized by howtoplayourbesttennis.com ; Carry out statistical analyses;
Manage the Site and its operational functions (including logistics), resolve any technical issues, improve and develop new features based on usage and/or user feedback and requests;
Respond to requests from users and participants and communicate with them, in particular to ask their opinion on the service provided by Tennis-Technique.fr and important changes and developments in the services offered by howtoplayourbesttennis.com ;
Apply the legislation, regulations in force and the GCS;
howtoplayourbesttennis.com is also likely to use the user’s personal data in order to send him commercial prospecting messages (in particular sending information related to the launch of new services, the organization of promotional events and marketing activities of all kinds). The user can explicitly and freely consent or not to the collection and processing of his personal data for marketing purposes by means of a checkbox.
Article 5 – Legal bases of processing
The processing implemented in the context of the provision of the services offered on the site and more broadly by howtoplayourbesttennis.com are for some:
necessary for the execution of the contract binding the user to howtoplayourbesttennis.com or for the execution of pre-contractual measures: this concerns in particular processing operations whose purpose is the management of the procedure for creating and managing the user’s member area ; the provision of services; payment processing; responding to requests for information via the “Contact Us” form or generally when making contact;
Based on the legitimate interest of howtoplayourbesttennis.com (and in particular its economic interest): these include processing whose purpose is the management of the site and its operational functionalities (including logistics), the resolution of any technical problem, the improvement and development of new functionalities based on use and/or feedback and requests from users and participants, the production of statistics and finally the sending of commercial prospecting. Indeed, this processing contributes to the improvement of its services by howtoplayourbesttennis.com and thus benefits both the user and howtoplayourbesttennis.com without infringing the interests, rights and fundamental freedoms of users.
It is also specified that for commercial prospecting operations and the deposit and reading of cookies, the user’s consent is specifically obtained when required by applicable legislation and that the user benefits at all times from a right of objection.
necessary for compliance with a legal obligation: these include processing whose purpose is the management of invoicing and accounting.
Article 6 – The rights of users over their personal data
In accordance with the Applicable Regulations, the user and the participant have the following rights over their personal data:
Right to information: you have the right to obtain clear, transparent, understandable and easily accessible information on how we use your personal data and on your rights. This is why we provide you with the information in this Policy.
right of access: you have the right to access the personal data we have about you (provided that the request is not manifestly unfounded or excessive, in particular because of its repetitive nature), and to obtain a copy. If you would like to access the data we hold about you, please contact us using the details below.
Right of rectification : you have the right to demand that your personal data be rectified if they are inaccurate or out of date and/or that they be completed if they are incomplete (provided that the request is not manifestly unfounded or excessive , in particular because of its repetitive nature). If you wish to modify your personal data, please contact us using the contact details below.
right to erasure: in certain cases, you have the right to obtain the erasure or deletion of your personal data. This is not an absolute right, as we may be required to retain your personal data for legal or legitimate reasons. If you would like us to erase your data, please contact us using the details below.
right to limitation of processing: This right means that the processing of data concerning you that we carry out is limited, so that we can keep this data, but we cannot use or process it. This right applies in specific circumstances, namely:
In cases where the accuracy of personal data is contested by the data subject (i.e. you). The processing is then limited for a period allowing howtoplayourbesttennis.com to verify the accuracy of the personal data;
In cases where the processing is unlawful and the data subject (i.e. you) opposes the erasure of the personal data and instead requests the restriction of their use;
In cases where howtoplayourbesttennis.com no longer needs the personal data for the purposes of the processing but these are still necessary for the person concerned for the establishment, exercise or defense of legal rights;
In cases where the data subject (i.e. you) has objected to the processing based on the legitimate interests pursued by howtoplayourbesttennis.com during the verification as to whether the legitimate grounds pursued by howtoplayourbesttennis.com prevail over those of the person concerned or not.
If you wish to obtain the restriction of processing, please contact us at the contact details indicated in point 9 below.
Right of opposition to the processing of your personal data when the processing is based on the legitimate interest of howtoplayourbesttennis.com (to determine which processing is involved, we refer on this point to the table appearing in the section 3 of this Privacy Policy): you can object to the processing of your personal data at any time for reasons relating to your particular situation, unless howtoplayourbesttennis.com asserts legitimate and compelling reasons. For the processing of such data which prevails over your interests, rights and freedoms, or when such data is necessary for the establishment, exercise or defense of legal claims. If you wish to exercise your right of opposition or obtain more information on how to exercise this right, please contact us using the contact details below.
Right of opposition to commercial prospecting: you can, at any time, unsubscribe or oppose the receipt of commercial prospecting messages from howtoplayourbesttennis.com. Simply click on the link at the bottom of the communications you receive from howtoplayourbesttennis.com or send a message to the contact details below. It is nevertheless specified that the sending of certain electronic communications from howtoplayourbesttennis.com will persist, in particular communications transmitting invoices.
Right to data portability: you have the right to receive the personal data concerning you that you have provided to us and that we have about you, in a structured, commonly used and machine-readable format. This only applies to data that you have provided directly or indirectly and only where the processing is based on your consent or the performance of a contract and is carried out using automated processes. We invite you to consult the list of legal bases for our processing of personal data (see section 3 of this Privacy Policy) to find out whether our processing is based on a contract or on consent. To exercise your right to data portability or obtain further information,
right to send us specific instructions concerning the fate of your personal data after your death.
right to lodge a complaint with a supervisory authority: you have the right to enter and lodge a complaint with the data protection authority of your country (in France the Commission Nationale de l’Information et des Libertés) to contest the practices of howtoplayourbesttennis.com in terms of the protection of personal data and respect for privacy. We nevertheless invite you to contact us at the contact details below before lodging any complaint with the competent data protection authority.
Article 7 – Updating of personal data
The user undertakes:
that the personal data concerning him are accurate, complete and unequivocal;
to ensure, as necessary, the updating of personal data concerning him and concerning the participant;
that the personal data concerning the participant are exact, complete and unequivocal and to have obtained the agreement of the said participant for the transmission of the data to howtoplayourbesttennis.com ;
to provide this Policy to the Participant.
Article 8 – Communication of users’ personal data
howtoplayourbesttennis.com undertakes to keep all personal data collected and to share it only in certain circumstances and in accordance with the provisions of the Applicable Regulations.
The communication of personal data of users and participants to employees of howtoplayourbesttennis.com
Some of the personal data of users and participants are accessible to employees howtoplayourbesttennis.com if these people need to have access to it for the execution of the purposes mentioned, i.e. to provide users with the services appropriately. The internal departments of howtoplayourbesttennis.com which may have access to users’ personal data include the IT department, the technical assistance department, the marketing/sales department, the coaches.
The communication of users’ personal data to third-party service providers:
howtoplayourbesttennis.com may in particular provide access to the personal data of users and participants to third-party service providers, acting as subcontractors, to perform services relating to the site and in particular payment services, hosting, storage, analysis, marketing, communication, data processing, database management or computer maintenance. These service providers only act on the instructions of howtoplayourbesttennis.com and will only have access to the personal data of users and participants to perform these services and will be bound by the same security and confidentiality obligations as howtoplayourbesttennis.com.
In addition, the personal data of the user and the participant may be shared with third parties for the following reasons:
in the context of a merger, acquisition or sale of all or part of the company’s assets, of which the user acknowledges having been informed ; in response to legal or administrative proceedings of any kind or to law enforcement action requested by competent authorities ; to comply with legal obligations, to protect the rights and/or safety of an individual, to protect the rights and property of howtoplayourbesttennis.com, including the need to have these Terms and Conditions complied with, and to prevent fraud, security or technical issues. In partnership with third parties. If necessary, the sharing of information with these partners as well as the name of the partner(s) will be explicitly mentioned.
Article 9 – Retention of users’ personal data
Personal data collected by howtoplayourbesttennis.com is stored on the servers of a service provider located in the European Economic Area.
howtoplayourbesttennis.com requires this service provider to take, in accordance with applicable regulations, all organizational and technical measures to ensure an adequate level of protection of users’ personal data.
howtoplayourbesttennis.com retains personal data for a different period depending on the case:
if you are not a customer of howtoplayourbesttennis.com and/or if you only have a Member Space on the Site: for 3 years from your last contact with howtoplayourbesttennis.com ;
If you are a customer of howtoplayourbesttennis.com and if you are a participant : for the entire duration of the contractual relationship. At the end of the subscription, howtoplayourbesttennis.com will delete all the personal data it has on the personal space of the user and the participants. On the other hand, the data which are necessary for him to fulfill his contractual or legal obligations, in particular accounting, will be kept and only deleted at the end of the limitation period applicable in the matter.
Article 10 – Security and protection of personal data of users and participants
The security of personal data is one of the priorities of howtoplayourbesttennis.com. howtoplayourbesttennis.com undertakes to take all reasonable organizational and technical measures to prevent any disclosure, use, alteration, accidental loss or destruction of a user’s or participant’s personal data.
Article 11 – Changes to the privacy policy
howtoplayourbesttennis.com may update this policy at any time to adapt it to any new practices and service offers. In this case, the policy update date will be updated to show the day the changes were made. It is up to users to check for any updates to this policy posted on the Site. If howtoplayourbesttennis.commakes significant changes, users will be notified by email.
Article 12 – Links to third-party mobile applications and/or websites
While browsing the site, the user is likely to see content that includes links to mobile applications and/or third-party websites. howtoplayourbesttennis.com cannot access or control cookies or other functions used by third-party mobile applications and/or websites, and the procedures of these external mobile applications are not governed by this policy. Consequently, it is up to the user to contact and/or directly consult the general conditions of use and privacy policy of these mobile applications and/or websites of these third parties to obtain additional information concerning their data protection procedures.
Article 13 – Contact howtoplayourbesttennis.com
In general, if the User and/or Participant has any questions or comments regarding this Policy, or regarding the use that howtoplayourbesttennis.com makes of its data, he may contact howtoplayourbesttennis.com at following address: [email protected]
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